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Returns & Refunds Policy

We hope you love your Perfectly Boo purchase, but we understand that sometimes something just isn’t quite right.

Returns

You have 14 days from the date you receive your order to notify us that you wish to return an eligible item.

Once you have notified us of your return, you must send the item back to us within 14 days.

Items must be returned unworn, unused and in their original condition, with any original tags attached. Items showing signs of wear, damage, washing, perfume, make-up or other use may not be accepted for return.

Please include your name and order number inside your parcel so that we can identify and process your return.

Return Postage

For change-of-mind returns, customers are responsible for arranging and paying for the return postage.

We strongly recommend obtaining proof of postage and using an appropriate tracked service. Perfectly Boo cannot be responsible for returned parcels that are lost or damaged before they reach us.

Please send returns to:

Perfectly Boo – Returns

Unit 3, Exeter Business Centre

39 Marsh Green Road

Exeter

EX2 8PN

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or you have received the wrong item, please contact us at sales@perfectlyboo.com before returning it.

Please include your order number and, where appropriate, photographs of the problem so that we can resolve it as quickly as possible.

Where an item is faulty, damaged or incorrect, you will not be expected to cover reasonable return postage costs.

Non-Returnable Items

For hygiene reasons, hair accessories and earrings cannot be returned or exchanged once their packaging/seal has been opened or where applicable, unless they are faulty.

Items that have been made to your specifications or personalised specifically for you cannot normally be returned for change of mind.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Refunds

Once your return has been received and checked, we’ll process your refund to your original payment method.

Please allow a few working days for the refund to appear in your account after it has been processed, depending on your payment provider.

For eligible online order cancellations, any refund of the original standard delivery charge will be handled in accordance with your statutory consumer rights. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of our standard delivery option.

Exchanges

If you would like a different size, colour or item, please contact us and we’ll do our best to help. Availability cannot be guaranteed.

Unless the original item is faulty, damaged or incorrect, customers are responsible for the postage costs associated with returning an item for exchange.

International Returns

International customers are responsible for arranging and paying for return postage for change-of-mind returns, along with any associated customs documentation or charges.

Please clearly mark the parcel as a RETURNED GOODS / RETURN where appropriate to help avoid unnecessary customs charges.

Contact Us

If you have any questions about a return, please contact:

Sales@perfectlyboo.com

Please include your order number in your email so we can help you as quickly as possible.